Is video-based interpreting in child contact sessions good enough?

We would argue that a well-planned and competently delivered video interpretation is the best available alternative to direct language support. Moreover, from our vast experience within the linguistic sector, and as experts in child contact work, we understand the importance of effective and appropriate interpreting protocols supporting the interactions. Within AGFS we have developed, perfected, and delivered best practice approaches to child contact session interpretation, including via video.

It is no secret that the quality of interpreting and experience amongst agency- sourced interpreters varies significantly. However, this is not a risk when using our company, AG Family Support Ltd. This is because our interpreters are either practicing family support workers (and our employees), or accredited professional-grade interpreters.

 But, back to the question of video-based interpreting… In our experience, contemporary video-based interpreting options have enabled us to respond to culturally competent child contact referrals across the country, and quickly so. Where is it not possible to have an interpreter physically present at the session, we rely on the latest technology to ‘bring the interpreter into a room’ in a most effective and non-intrusive manner possible.

All our contact supervisors are trained on working with interpreters. Moreover, we have developed clear interpreting protocols for both, our supervisors and interpreters they use, which clarify the expectations and the necessary arrangements needed to successfully deliver the service. Within AGFS we have separate protocols for in-person and remote-interpretation child contact sessions. Those protocols have been designed by our Managing Director, himself a professional- grade National Register of Public Sector Interpreters accredited interpreter.

 We are committed to the provision of contact interpreting services that are considerate of the family’s need to focus on their own interactions, without the disruption caused by constant, simultaneous interpretation- this is why we would not ask the interpreter to be translating everything they hear. Instead, our protocols help ensure that the family are not unduly disturbed, whilst the supervisor and interpreter remain in regular communication with each other to ensure that nothing important is missed. Furthermore, before any new professional interpreter starts with us, they undergo training on our expectations, protocols and good practice principles.

 Our protocols can also be successfully used in culturally competent Family Support interventions within family homes.

 Further information can be accessed via our website, where referrals can also be made: www.agfamilysupport.com

Alternatively, we can be reached on enquiries@agfamilysupport.com